News

Mutuality, customer experience and fintech

Marsden Building Society CEO, Rob Pheasey reflects on a three-day programme with a group of BSA delegates in Boston, learning about financial services and regulation in the States.

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Can product innovation to help younger people onto the property ladder?

The challenges facing young people wanting to get on the housing ladder are well known and widely debated. Housing interventions by successive governments have increased in pace and scope over...

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What does it means to work in a mutual (customer-owned) organisation?

At its most basic, organisational culture is about the values, beliefs, attitudes and behaviours that employees share and use on a daily basis at work. It is what drives decisions and actions,...

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Challenges and opportunities facing building societies - CEOs share their views

We spoke to some of the newest building society CEOs – who all took up their role in 2017, about the challenges and opportunities ahead for their society and the industry generally. 

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The BSA Yearbook 2017/18: All Building Societies Association members and key trends

The guide to who’s who and what’s what in the world of building societies is here. The 2017/18 BSA Yearbook has just been released, featuring a full list of Building Societies Association Members and...

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What makes building societies different?

It's about customer value. It is about how we earn our money, making fair profits to secure our businesses for the benefit of customers present and future. And how we make a contribution to the...

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Buying homes online - the route to fully digitised conveyancing

Consumer research regularly ranks the stress factor of buying a house alongside events like divorce, bankruptcy and even bereavement.    At our conference in May we discussed some of the ways...

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Customer-centricity and service design in building societies

How can banks and building societies become more customercentric in the way they design products and services? Peter Neufeld, Partner, EMEIA Financial Services Lead at EY-Seren; a leading customer...

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The times they are a changing: Andrew Sentance and Dick Jenkins talk Brexit and Bob Dylan

Former university bandmates ex-MPC member Andrew Sentance and 2015-17 BSA Chairman Dick Jenkins reunited on stage for the opening session of the BSA Annual Conference in London. They resisted...

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What lies ahead for UK business?

  A number of speakers at the Building Societies Annual Conference in May 2017 had referred to building societies having an important social role that went beyond merely providing services to...

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