News

The latest building societies conference news and updates.

Challenges and opportunities facing building societies - CEOs share their views

We spoke to some of the newest building society CEOs – who all took up their role in 2017, about the challenges and opportunities ahead for their society and the industry generally. 
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The BSA Yearbook 2017/18: All Building Societies Association members and key trends

The guide to who’s who and what’s what in the world of building societies is here. The 2017/18 BSA Yearbook has just been released, featuring a full list of Building Societies Association Members and some excellent in-depth articles from senior leaders within our membership. Highlighting the key trends and contacts you need to work in this sector, this is a must-have handbook for anyone looking...
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What makes building societies different?

It's about customer value. It is about how we earn our money, making fair profits to secure our businesses for the benefit of customers present and future. And how we make a contribution to the communities in which we live and operate.
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Buying homes online - the route to fully digitised conveyancing

Consumer research regularly ranks the stress factor of buying a house alongside events like divorce, bankruptcy and even bereavement.  At our conference in May we discussed some of the ways lenders can use technology to improve the customer experience but there's limit to what lenders can achieve on their own. For a real revolution in the home-buying process there needs to be a shakeup in other...
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Customer-centricity and service design in building societies

How can banks and building societies become more customercentric in the way they design products and services? Peter Neufeld, Partner, EMEIA Financial Services Lead at EY-Seren; a leading customer experience consultancy explains.
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The times they are a changing: Andrew Sentance and Dick Jenkins talk Brexit and Bob Dylan

Former university bandmates ex-MPC member Andrew Sentance and 2015-17 BSA Chairman Dick Jenkins reunited on stage for the opening session of the BSA Annual Conference in London. They resisted breaking into song, and instead Dick invited Andrew to give his views on the outlook for the economy as the Brexit process takes place.
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What lies ahead for UK business?

A number of speakers at the Building Societies Annual Conference in May 2017 had referred to building societies having an important social role that went beyond merely providing services to consumers. Carolyn Fairbairn, the Director-General of business body the Confederation of British Industry (CBI), expanded on this theme to stress the need for businesses to lead the way in defining the UK’s...
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Applying Continuous Improvement to a UK building society

We interviewed Dean Williams, Head of Continuous Improvement and Operations Change, Principality Building Society ahead of his presentation to the BSA conference in May. Streamlining systems and process to make them as efficient and effective as possible has long been a priority for any firm producing goods in a factory. As a result, over the last 100 years’ production philosophies like...
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Savings innovation in the age of the millennial

Today’s savings environment is characterised by low interest rates with the light at the end of the tunnel for many savers being provided by some challenger banks with better savings interest rates, often provided via innovative digital offerings. So how are they achieving growth and more importantly profitability when mainstream savings products such as ISAs and fixed-term saving accounts are...
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Managing a lender’s conveyancing panel: improving efficiency and tackling mortgage fraud

Paul Davies, Director of Business Development at LMS writes for the BSA
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