News

What makes building societies different?

It's about customer value. It is about how we earn our money, making fair profits to secure our businesses for the benefit of customers present and future. And how we make a contribution to the...

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Buying homes online - the route to fully digitised conveyancing

Consumer research regularly ranks the stress factor of buying a house alongside events like divorce, bankruptcy and even bereavement.    At our conference in May we discussed some of the ways...

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Customer-centricity and service design in building societies

How can banks and building societies become more customercentric in the way they design products and services? Peter Neufeld, Partner, EMEIA Financial Services Lead at EY-Seren; a leading customer...

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The times they are a changing: Andrew Sentance and Dick Jenkins talk Brexit and Bob Dylan

Former university bandmates ex-MPC member Andrew Sentance and 2015-17 BSA Chairman Dick Jenkins reunited on stage for the opening session of the BSA Annual Conference in London. They resisted...

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What lies ahead for UK business?

  A number of speakers at the Building Societies Annual Conference in May 2017 had referred to building societies having an important social role that went beyond merely providing services to...

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Applying Continuous Improvement to a UK building society

We interviewed Dean Williams, Head of Continuous Improvement and Operations Change, Principality Building Society ahead of his presentation to the BSA conference in May. Streamlining systems and...

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Savings innovation in the age of the millennial

Today’s savings environment is characterised by low interest rates with the light at the end of the tunnel for many savers being provided by some challenger banks with better savings interest...

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Managing a lender’s conveyancing panel: improving efficiency and tackling mortgage fraud

Conveyancing panels are a crucial element of a lender's ability to operate effectively in the UK mortgage market. However, the resource required is increasingly significant given the need to fully...

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The Brave New World of cheques is almost upon us

As the payments industry boils itself into a frenzy around Fintech, Regtech, and innovation hubs, bubbles and incubators, the ‘good old dependable cheque’ finally gets the new lease of life that...

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Long termism in an accelerating world - and what it means for building societies

  At a recent NEDs dinner, I asked what timeframe they thought long term planning should encompass. Immediate responses were about the typical three-to-five-year business planning horizon, which...

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