News

The latest building societies conference news and updates.

Video: Branch Transformation in Nationwide by Barnaby Davis

 
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The branch of the future

Listening to John Warren and Barnaby Davis speak about branches of the future at the BSA Annual Conference, in a presentation as engaging and interactive as the topic itself, it quickly became apparent that although branches have come a long, long way in the last 30 years, this is nothing compared to what is to come.
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Redefining what a branch can look like and do

With such a lot going on in the world of branch transformation it was obvious that the subject should feature in our conference. by Robert Thickett, mortgage policy adviser, BSA Financial services firms across the world are looking to see how they can improve the experience consumers have when they walk into a branch. The industry buzzword used to describe this process is ‘branch transformation’...
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