News

Mutuality, customer experience and fintech

Marsden Building Society CEO, Rob Pheasey reflects on a three-day programme with a group of BSA delegates in Boston, learning about financial services and regulation in the States.

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What does it means to work in a mutual (customer-owned) organisation?

At its most basic, organisational culture is about the values, beliefs, attitudes and behaviours that employees share and use on a daily basis at work. It is what drives decisions and actions,...

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Challenges and opportunities facing building societies - CEOs share their views

We spoke to some of the newest building society CEOs – who all took up their role in 2017, about the challenges and opportunities ahead for their society and the industry generally. 

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The BSA Yearbook 2017/18: All Building Societies Association members and key trends

The guide to who’s who and what’s what in the world of building societies is here. The 2017/18 BSA Yearbook has just been released, featuring a full list of Building Societies Association Members and...

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What makes building societies different?

It's about customer value. It is about how we earn our money, making fair profits to secure our businesses for the benefit of customers present and future. And how we make a contribution to the...

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