News

The times they are a changing: Andrew Sentance and Dick Jenkins talk Brexit and Bob Dylan

Former university bandmates ex-MPC member Andrew Sentance and 2015-17 BSA Chairman Dick Jenkins reunited on stage for the opening session of the BSA Annual Conference in London. They resisted...

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What lies ahead for UK business?

  A number of speakers at the Building Societies Annual Conference in May 2017 had referred to building societies having an important social role that went beyond merely providing services to...

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Applying Continuous Improvement to a UK building society

We interviewed Dean Williams, Head of Continuous Improvement and Operations Change, Principality Building Society ahead of his presentation to the BSA conference in May. Streamlining systems and...

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The Brave New World of cheques is almost upon us

As the payments industry boils itself into a frenzy around Fintech, Regtech, and innovation hubs, bubbles and incubators, the ‘good old dependable cheque’ finally gets the new lease of life that...

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Long termism in an accelerating world - and what it means for building societies

  At a recent NEDs dinner, I asked what timeframe they thought long term planning should encompass. Immediate responses were about the typical three-to-five-year business planning horizon, which...

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Building society, nationwide

Nationwide Chief Executive, Joe Garner, discusses why the society is taking inspiration from its roots to determine and plan its future.

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Standing out for the right reasons - building society, and proud of it!

Earlier in the year I wrote about the Summer of 2016 being a period that future generations would study in their history lessons. As events have continued to unfold during the Autumn, it continues...

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Capturing the heart and mind of the customer: An interview with BSA Conference Speaker Linda Moir

With years of experience leading and inspiring fantastic customer service initiatives for some of the highest profile events and organisations, including Virgin Atlantic and London 2012, we took a...

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A US perspective: Thomas J Curry, US Comptroller of the Currency

There was a real transatlantic feel in Gateshead, as we welcomed Thomas J Curry, US Comptroller of the Currency, an independent bureau of the US Treasury. Mutuals are big in the US and Comptroller...

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