News

The latest building societies conference news and updates.

The times they are a changing: Andrew Sentance and Dick Jenkins talk Brexit and Bob Dylan

Former university bandmates ex-MPC member Andrew Sentance and 2015-17 BSA Chairman Dick Jenkins reunited on stage for the opening session of the BSA Annual Conference in London. They resisted breaking into song, and instead Dick invited Andrew to give his views on the outlook for the economy as the Brexit process takes place.
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What lies ahead for UK business?

A number of speakers at the Building Societies Annual Conference in May 2017 had referred to building societies having an important social role that went beyond merely providing services to consumers. Carolyn Fairbairn, the Director-General of business body the Confederation of British Industry (CBI), expanded on this theme to stress the need for businesses to lead the way in defining the UK’s...
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Applying Continuous Improvement to a UK building society

We interviewed Dean Williams, Head of Continuous Improvement and Operations Change, Principality Building Society ahead of his presentation to the BSA conference in May. Streamlining systems and process to make them as efficient and effective as possible has long been a priority for any firm producing goods in a factory. As a result, over the last 100 years’ production philosophies like...
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The Brave New World of cheques is almost upon us

As the payments industry boils itself into a frenzy around Fintech, Regtech, and innovation hubs, bubbles and incubators, the ‘good old dependable cheque’ finally gets the new lease of life that the government and the cheque clearing industry have been promising us for longer than most of us care to remember.
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Long termism in an accelerating world - and what it means for building societies

At a recent NEDs dinner, I asked what timeframe they thought long term planning should encompass. Immediate responses were about the typical three-to-five-year business planning horizon, which led to a broader discussion of how to reconcile the cycle of business planning with running a successful inter-generational business. After all, societies are proud of their histories and boards often talk...
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Building society, nationwide

Nationwide Chief Executive, Joe Garner, discusses why the society is taking inspiration from its roots to determine and plan its future.
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Standing out for the right reasons - building society, and proud of it!

Earlier in the year I wrote about the Summer of 2016 being a period that future generations would study in their history lessons. As events have continued to unfold during the Autumn, it continues to feel that we really are living through history in the making…
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Capturing the heart and mind of the customer: An interview with BSA Conference Speaker Linda Moir

With years of experience leading and inspiring fantastic customer service initiatives for some of the highest profile events and organisations, including Virgin Atlantic and London 2012, we took a moment to interview Linda Moir at the BSA Conference, following what can only be described as an exceptional speech. This is what she had to say…
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A US perspective: Thomas J Curry, US Comptroller of the Currency

There was a real transatlantic feel in Gateshead, as we welcomed Thomas J Curry, US Comptroller of the Currency, an independent bureau of the US Treasury. Mutuals are big in the US and Comptroller Curry discussed the challenges and opportunities facing mutual savings associations in the US and building societies in the UK. He outlined some innovative thinking that the office of the comptroller of...
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