News

The latest building societies conference news and updates.

Buying homes online - the route to fully digitised conveyancing

Consumer research regularly ranks the stress factor of buying a house alongside events like divorce, bankruptcy and even bereavement.  At our conference in May we discussed some of the ways lenders can use technology to improve the customer experience but there's limit to what lenders can achieve on their own. For a real revolution in the home-buying process there needs to be a shakeup in other...
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The Brave New World of cheques is almost upon us

As the payments industry boils itself into a frenzy around Fintech, Regtech, and innovation hubs, bubbles and incubators, the ‘good old dependable cheque’ finally gets the new lease of life that the government and the cheque clearing industry have been promising us for longer than most of us care to remember.
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Mortgages in the digital age

A recent Fiserv survey found that over a 30-day period, millennials accessed their financial organisation via mobile app or browser 8.5 times on average versus 3.1 times for non-millennials. Millennials are a useful barometer of future trends, particularly because the demographic and its income are growing. In addition, mobile (apps or browsers) is rapidly approaching websites as the most...
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Digital transformation in financial services: Is it just a fad to get businesses investing in more technology?

Tap “digital transformation” into Google and you’ll get nearly 10m results. Add financial services to narrow the search and you’re looking at over 4m hits. It’s a big talking point, and big business. Rest assured, this is no fad. The term “digital transformation” has been around for a couple of decades, but its meaning and focus has evolved over time. Today you’ll hear it alongside buzzwords such...
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3 ways to start improving your mortgage loan process today

Originating a mortgage is no easy task. It is people and information intensive. Every bit of information must be double verified and internally double or triple checked. To make matters worse, as lenders are trying to meet deadlines, they also need to keep their customers (borrowers) happy and informed. Borrowers are often frustrated by the seemingly endless requests for documents, lack of...
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Mortgage retention and optimisation for building societies: How do I reward my members while remaining profitable?

Traditionally, optimisation in the mortgage space has been used to maximise profitability by targeting offers using traditional pricing dimensions such as Loan-to-value (LTV) band. As a result, the question has always been asked, can optimisation be applied to drive value in a member-centric world, as opposed to a profit-centric one?
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Harnessing financial technology in building societies

The history of financial services is fascinating. Of course, we all know that money has been around for a very long time in many different shapes and forms. It started with the simple bartering of goods, and later developed into the use of objects such as cowrie shells as currency. Today it includes diverse and sophisticated payment methods including virtual currencies and intangible credits....
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The Nationwide Innovation Lab – a focus on customer convenience

James Smith, Head of Innovation at Nationwide Building Society, discusses how digital is continuing to transform the financial services sector in the UK.
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The top 4 challenges within building societies today

One of the things that partners and suppliers are interested to learn about are the top challenges facing building societies today. At the 2016 BSA annual conference, we spoke to a cross-section of senior leaders about what they perceived as the most significant challenges within building societies today.  You can watch the video here if you prefer.
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Video: Branch Transformation in Nationwide by Barnaby Davis

 
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