News

Mutuality, customer experience and fintech

Marsden Building Society CEO, Rob Pheasey reflects on a three-day programme with a group of BSA delegates in Boston, learning about financial services and regulation in the States.

Read More

Buying homes online - the route to fully digitised conveyancing

Consumer research regularly ranks the stress factor of buying a house alongside events like divorce, bankruptcy and even bereavement.    At our conference in May we discussed some of the ways...

Read More

The Brave New World of cheques is almost upon us

As the payments industry boils itself into a frenzy around Fintech, Regtech, and innovation hubs, bubbles and incubators, the ‘good old dependable cheque’ finally gets the new lease of life that...

Read More

Mortgages in the digital age

A recent Fiserv survey found that over a 30-day period, millennials accessed their financial organisation via mobile app or browser 8.5 times on average versus 3.1 times for non-millennials....

Read More

Digital transformation in financial services: Is it just a fad to get businesses investing in more technology?

Tap “digital transformation” into Google and you’ll get nearly 10m results. Add financial services to narrow the search and you’re looking at over 4m hits. It’s a big talking point, and big...

Read More

3 ways to start improving your mortgage loan process today

Originating a mortgage is no easy task. It is people and information intensive. Every bit of information must be double verified and internally double or triple checked. To make matters worse, as...

Read More

Mortgage retention and optimisation for building societies: How do I reward my members while remaining profitable?

Traditionally, optimisation in the mortgage space has been used to maximise profitability by targeting offers using traditional pricing dimensions such as Loan-to-value (LTV) band. As a result,...

Read More

Harnessing financial technology in building societies

The history of financial services is fascinating. Of course, we all know that money has been around for a very long time in many different shapes and forms. It started with the simple bartering of...

Read More

The Nationwide Innovation Lab – a focus on customer convenience

  James Smith, Head of Innovation at Nationwide Building Society, discusses how digital is continuing to transform the financial services sector in the UK.

Read More

The top 4 challenges within building societies today

  One of the things that partners and suppliers are interested to learn about are the top challenges facing building societies today. At the 2016 BSA annual conference, we spoke to a cross-section...

Read More